Frequently Asked Questions (FAQ's)

How long will my order take to arrive?
To serve you better and get the best prices, your order may be shipped from one of our International suppliers. Therefore please allow 7-20 business days for your parcel/s to arrive.

Can I track my order?
Yes, if you need to track your order, simply send us a message at support@ezfia.com and we will send you a tracking number.

What if I want to return an item?
Please find our Returns Policy here

How can I get in touch if I have a problem with my order?
We are always happy to help. Please contact us here or send us an email at support@ezfia.com

How can I pay for my order?
Our website accepts most payment methods including credit card, debit card, paypal, etc

Will my order arrive all in one parcel?
We make the effort to ship all the items in your order in one shipment so everything arrives together on the same day. However, sometimes this may not be possible and we will advise you on the schedule of shipment.

How can I stay in the loop about special offers and deals?
We will be delighted to keep in touch with you, so we invite you to join email list and see us on other social media channels e.g. Facebook, Instagram, Twitter, YouTube, etc